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How To Get Rid of A Smart Meter

It is NOT compulsory to have a “smart” or “advanced” meter” and a  growing number of people have managed to get “smart meters” removed after they have been installed. This may not always be easy, but it can be done.  One of the purposes of this site is to share successful ideas to help people get rid of their “smart meter” with a minimum of fuss and bother.  (This being said, it can be very difficult to get rid of a “smart meter” once it has been installed so if you do not have one, take steps to prevent an unwanted “smart meter” installation; see this link:

The following ideas have been successful for other people so you may also find that they work for you.

1)   Call your electricity company and insist that they remove the “smart meter”.

It is likely that you will be told that the “smart meter” is safe  or compulsory and/or that you are neurotic or foolish to want to have it removed.  Stand your ground and insist that it be removed.  Ask for it to be replaced with an analogue (electromechanical meter) or if that is not possible, a new electronic meter that is not a  “smart meter”.

If you are completely insistent in your communications with your electricity company, the company may respect your wishes.  (You can tell them that you will change to another company if the company does not value your business!)

NB: If your electricity company is helpful, please email through the site Contact form so we know about this and can advise others.


2)   If your current electricity company refuses to remove your smart meter and replace it with an analogue meter  or digital meter that is not a smart meter, consider changing electricity companies to a company that will replace it.  At present there appear to be several options.  These options are listed in alphabetical order, out of fairness to the companies.

NB:  The site coordinator has no financial interest in any electricity company.


1)   Contact Energy

Contact Energy has reportedly made new non-smart meters available to its customers.  One customer reports on his personal dealings with Contact which resulted in his being offered a new Actaris SMO Ace 100 meter. (Technical details about the meter may be read at this  link while you can read the post here:

Please note that although the Actaris meter still has an analogue display, it is not a traditional electromechanical meter, but will contain a switch mode power supply, so may produce dirty electricity.

According to recent reports (personal communications) Contact Energy has offered to some of its customers to remove the transmission chip from “smart meters” that have already been installed.  This is apparently not an option with every model of “smart meter” but can be done with at least one model of “smart meter”.  This is not a perfect solution (as the meters may still emit “dirty electricity”) but it should stop the meter emitting microwave radiation.

For an example of a case where Contact was helpful to a family, please see this link:


2)  Energy Direct

An initial report received on January 14, 2014 indicates that Energy Direct has agreed to remove a “smart meter” from the home of one of its customers in Wellington.


3)  Nova Energy

This company has recently been reported to be helpful:  please see this post for details:


4)  Powershop

An Aucklander who wanted to get rid of a “smart meter” recently found that  Powershop was prepared to put in a new electronic non-smart meter and did this job  quickly and efficiently.  It is not yet clear whether Powershop will do this in all areas of NZ;  it may depend upon what company owns the electricity meter.


5)  Trustpower

Trustpower currently has electromechanical meters serving the vast majority of its customers.  To date (January 14, 2014) it is the only major electricity company in NZ not to have proactively installed “smart meters” for its customers.

However, a company spokesperson has told  that “given high rates of customer switching between electricity retailers (up to 1 in 5 customers each month) and the fact that other retailers (including Meridian, Mercury, Contact and Genesis, but not limited to those) had already previously installed smart meters prior to customers switching to Trustpower, the company has ever increasing numbers of customers who have ‘smart meters’ at their homes. The Trustpower spokesman has stated that the company “believes that the move of the entire market to “smart meters” is inevitable over time and is continuously assessing whether it should proactively deploy ‘smart meters’ to its customers or not.” 

 Trust Power has been reported to  as having  helped some customers who had an existing “smart meter” to have the meter replaced with a conventional  meter, but according to the company spokesman “this is no longer possible”…” because of the high density of ‘smart meters’ now in the field.”

Trust Power owns about 20,000 electromechanical meters that are on properties that are served by other retailers and it spokesman stated that “if that retailer notifies a customer that it intends to replace the meter with its own ‘smart meter’, the change to a ‘smart meter’ may be able to be avoided by switching to Trustpower which could leave the existing meter in place. However, this would not be possible if the meter was owned by a third party, i.e. the local network company.


* Please email through the Contact form at this link if you have information about any other companies that are willing to remove customers’  “smart meters” and replace them with analogue (electromechnical) meters so that we can share this information on the site. 


Information to help you change power companies, if necessary:

The following website (supported by the Ministry of Consumer Affairs) allows you to compare prices offered by various companies: while the site (another NZ government site that includes a service in which you can estimate possible savings from changing electricity companies.)

This link on the website gives an alphabetised list of electricity companies and their contact details, including email addresses.

The private companies  and also offers a similar service.  (This link on  allows you see which companies supply electricity in  your area.)

If neither of these ideas work for you, please email through the Contact for and we will do our best to help.

(NB: Please keep copies of all correspondence so that if there are companies that are treating their customers with particular disrespect, this can be documented.)


Please take the time to warn your family, friends, colleagues etc NOW about the “smart meters” issue as some people have had considerable trouble getting their “smart meter” removed and it is much better to prevent its installation than to get rid of it once it is installed.


Site Information:

While all information on this site has been fact checked carefully, assumes no responsibility for any errors or omissions.  Information about specific companies has been collated from articles in the media and other publicly available sources, as well as through communications with staff of respective companies and communications received from members of the public.

Inclusion of links to other websites does not constitute endorsement of that website, organisation or company, nor imply that the site or company endorses  Readers are urged to do their own due diligence before engaging any company to provide electricity or any other product or service.

Site users are encouraged to do further reading on the issue of “smart meters” rather than relying on this site as a sole source of information and to consult with someone who has relevant technical and/or medical expertise if they are concerned that their health is being adversely affected by exposure to electromagnetic radiation.


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