A tale of two electricity companies…

This message was recently sent through the Contact form:

Recently received my “Good News” letter from Genesis saying they were upgrading the meters in our area.  Phoned Genesis to say I did not  consent to my meter being upgraded and was told that it was the Law and my options were to change retailer or upgrade.  Following their  advice I changed my retailer to Nova and then called Genesis to tell  them of my switch.  I was then told I could in fact now remain on my  standard meter and the information I had been given was wrong.  “Oh, what a shame!” I said, “Had I been told this last week I would have remained with Genesis, but I am receiving a better rate on my  controlled and anytime meters and the discount was greater with my new supplier.” 

So the message to all is be persistent, shop around, let your concerns be known.

– Name supplied

Editor’s comment: It is commonly being reported to me that electricity companies are telling customers that it is compulsory to have a “smart meter” but the Electricity Authority has not made “smart meters” mandatory. See:  http://www.stopsmartmeters.org.nz/uncategorized/is-it-compulsory-to-have-a-smart-meter/ 

(Note from website coordinator:  All correspondence received through the Contact form on this site is treated in confidence.  Comments are posted on this site only with the permission of their author.   The site coordinator does not have any financial interest in any electricity company.)

 

 

Successful “smart meter” removal

Hi,

Have been a Genesis Energy customer for years and they installed and then wouldn’t remove our smart meter. Less than 48 hours after switching to Powershop they have sent someone out to remove the modem, OK it did cost us $185 but we are pleased it is now a dumb meter.

Cheers,

[Name supplied]

(NB:  In a subsequent email from this correspondent it was indicated that the reason for the high cost of removing the “smart meter” in this case was because of the home being in a rural location.)

(Note from website coordinator:  All correspondence received through the Contact form on this site is treated in confidence.  Comments are posted on the site only with the permission of their author.   The site coordinator does not have any financial interest in any electricity company.)